Returns and exchanges:
You may return any unopened product (except Skincare, Haircare and Makeup items) in its original packaging within 30 days of receipt and you will receive a full refund minus shipping charges.
Due to health reasons, we do not offer refunds or exchanges on Skincare, Haircare or Makeup items.
We charge a 20% restocking fee for any merchandise not returned in its original condition and packaging.
Any shipping cost you incur to return the product to us will not be refunded.
Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.
Please do not return any merchandise without prior confirmation to do so. No refunds or exchange on skincare products.
We require the following information to process your return:
* Full name and address
* Phone number
* E-mail address
* Packing slip
* The reason for returning the product
All returns must be shipped back to Madis LLC using a trackable courier (UPS, FedEx, USPS Delivery Confirmation).
If your package is returned to Madis LLC marked as “refused”, “unclaimed” or “undeliverable” and you would like to have it re-shipped, we will have to charge a re-shipping fee.
Please allow up to 14 business days to process your return or exchange.
